Why Human-Centric Computing Matters

Human-centered computing can help address the need to provide inclusive, transparent, and explainable technology solutions across all domains

Human-centered computing can help address the need to provide inclusive, transparent, and explainable technology solutions across all domains

Human-centered computing (HCC) combines design principles with computing to help develop systems that support human capabilities and meet human needs. As India strives to achieve the Sustainable Development Goals, HCC is becoming increasingly important in developing technological solutions that holistically support human activities in health, education, the safety of women and others.

As technology becomes more and more part of everyday life, there is a growing need to develop solutions that support the user without forcing them to learn the technology. For example, many people with little exposure to technology are unable to use mobile payment apps and online banking; HCC addresses this challenge by providing design and research methods to develop systems that are easy to use and can be widely adopted.

Reach and impact

Today, human dependence on IT solutions is an unavoidable necessity. To develop more innovative socio-technical solutions in various fields, there is an urgent need to promote research activities in this field. In the future, technologies such as artificial intelligence (AI) will only grow in importance and impact almost every aspect of life or essential services such as healthcare, travel and tourism. ‘education.

The impact of HCC has been seen in almost every industry where IT or technology has a direct interface with humans. From mobile apps or web-based solutions for booking seats to smart systems that help doctors analyze health data or take online courses, almost every area of ​​life has been influenced by HCC. Experts believe that computer visualization, human-robot interaction, mixed reality systems, mobile and ubiquitous computing, etc. will integrate HCC research and have a greater impact.

Education

However, most of the current technological solutions were developed in the West (according to their needs) and are then imported. What we need is to develop solutions that meet the needs of the diverse Indian population and the specific Indian context. HCC students/researchers can help create knowledge and research methods to develop such solutions. HCC training will enable students to understand how to interact with users and their requirements, develop solutions that meet the requirements, and evaluate them. Thus, developing robust and scalable solutions that are pluralistic and participatory in nature is the desired outcome of HCC research and training. Students can make research contributions in fundamental areas of computer science, such as human-computer interaction, computer graphics, visualization, and interaction technologies.

The Writer Professor and Director of the Center of Excellence (CoE) in Human Centered Computing at IIIT-Delhi.

Sherry J. Basler